Return Policy
We make every effort to check items before dispatch. Due to the nature of the products we sell, some of these products may become damaged or faulty in transit. If an item is delivered to the buyer damaged or faulty, FSWHOLESALE will make every effort to resolve the matter fast and in accordance with the terms and conditions outlined on this page. Please note, FSWHOLESALE do not offer monetary or non-monetary compensation (i.e. in the form of goods or services) for the loss of potential sales due to damaged/ faulty/ missing/ incorrect items delivered or delays in delivery.
1. Item(s) damaged/ faulty on receipt.
Please inform us of any damages/ missing items/ faulty items within 2 business days from the receipt of your order. If an item is damaged on receipt, please contact us via email or online chat to report the issue. Please quote your invoice number and the item code of the damaged item.
In most cases:
- We will request for a photograph of the item to be emailed to us (including the item code and the invoice number).
On occasion, we may request for the item(s) to be returned to us. In such cases we will provide you with a copy of a Returns Form for you to fill in and further instructions on how to return the item(s), which depend on the value/ size of the return.
Please note: Replacement, rather than refund will be offered for damaged/ faulty items. We do not send out credit notes.
2. Items missing from order.
If an item is missing from your order and it is not marked as 'out of stock' on your invoice, please contact us via email or online chat stating your invoice number and the item code. Please make sure you report missing items within 2 business days from the delivery date of your order. Any missing items will be sent out ASAP
3. Items sent in error by FSWHOLESALE
If you have received any items you have not ordered; please inform us of this as soon as possible. In most cases we will be able to arrange a collection for the items. If you have been charged for the items sent in error by FSWHOLESALE, we will process a refund for the goods upon there return.
4. Items ordered in error/unwanted by the Buyer
If you have ordered incorrect item(s) or too many items, please contact us to report this within 2 working days of the delivery date of your order. Please always quote your invoice number, the item code and quantity of the items you wish to return.
Once this is reported, we will send you a Returns Form to fill in and include with the returned items. Please note, we will not be able to credit the return postage for items ordered incorrectly or in error/unwanted.
If the return is large, we can offer to book a collection for it for a fee of £9.50+VAT for UK mainland. We can also issue a returns label for the goods to be taken to your local DHL depot. The charge for this is £8.50+VAT
On receipt and inspection of the returned goods we will issue a refund minus 10%. The original delivery cost will be deducted from refund.
Product Use/ Cosmetic Use/ General Advice
We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal/ medical/ cosmetic use guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.
Cosmetic Goods
All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items are available via the website and upon request. Fswholesale highly recommends that the end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product. We recommend that all buyers pass this piece of advice onto their customers.